Effective Date: August 18, 2026 · Last Updated: October 29, 2026
REVITALIZE YOUR GLOW MEDSPA
1. Booking, Cancellation & No-Show Policy
Appointments
- Appointments can be booked online, by phone, or in person.
- A credit card may be required to secure your booking.
- Services over 2 hours, or multiple bookings, require a credit card hold. After online booking, we will follow up for authorization.
- Consultations are part of your scheduled time. Additional services may require rescheduling.
Cancellations & No-Shows
- Please give at least 24 hours’ notice to cancel or reschedule an appointment.
- Cancellations made within 24 hours, and no-shows, may incur a full service charge or a $50 fee, at the Spa’s discretion, charged to the card on file and paid before any rescheduling of services.
- No-shows and packages: if you do not show up for an appointment, that appointment is forfeited from any pre-purchased package.
- Gift certificates and packages: a forfeited appointment results in the full value being deducted from the gift certificate, or a single service being deducted from the package.
- Repeated no-shows: after four or more same-day cancellations or no-shows, future bookings will be cancelled and prepaid services forfeited without refunds.
- Promotional services and consultations: a $50 fee applies to reschedule promotional or consultation services cancelled within 12 hours of the appointment.
Late Arrivals
Please arrive 10 minutes before your appointment. If you are running late, please call us at +1 (602) 930-0735. We cannot guarantee full service time if you are late, and appointments delayed by more than 20 minutes may be cancelled.
2. Payments, Financing & Refunds
Payments
- Payment is due at or before the time of service, unless you are using an approved financing or payment plan (for example, Cherry).
- We accept major credit and debit cards and approved digital and financing payment methods.
- Prices are subject to change without notice; the price confirmed at booking or check-in applies to that appointment.
Pay-As-You-Go Clients
- Full payment commitment: by choosing Pay-As-You-Go, you agree to the total cost of services, even if paid in installments. Adjustments may be made at the Spa’s discretion.
- Deposits: a deposit is required for new services, payable before the appointment. All deposits are non-refundable.
- No-call, no-show: no-shows result in deposit forfeiture, with repeated incidents leading to service restrictions.
- Installment payments: payments must follow the agreed schedule. Delays may incur fees, and services may be postponed until the account is brought current.
Refund, Return & Store Credit Policy
This policy is the sole and exclusive basis on which a client may be due a refund from the Spa for any products or services purchased.
- All sales are final. The Spa does not issue refunds for products or services, including packages for future products and services. If you decide not to receive a purchased treatment, you are not entitled to a refund or chargeback, whether you paid by credit card or otherwise.
- Discontinuing a package or promotional purchase: if you wish to stop treatment during a purchased package or promotion, services you have already received are charged at our standard single-service price in effect on the date each service was performed. Package, bundle and promotional rates no longer apply to them. Any remaining balance is returned as credit to the Spa for future use. If the standard-price value of the services you received equals or exceeds what you paid, no balance remains. Appointments forfeited under Section 1 are deducted from the package.
- Products: within three (3) days of purchase, upon the Spa’s discretion and with the original sales receipt, products may be exchanged for an alternative product or service sold by the Spa, or credited toward a future purchase. Unopened products in original packaging with proof of purchase may be returned within 14 days (two weeks) of purchase for store credit. The 14-day window applies to products only, not to services or packages.
- Store credit may be used for services or products, if approved.
- Gift certificates are non-refundable and must be presented in person (unless using an e-certificate).
- Packages are non-refundable. Transfer to another individual is allowed at the Spa’s discretion and may incur an additional fee of up to $50.
- Chargebacks: starting a chargeback without contacting us first may revoke store credit and result in additional fees. Please contact us first.
- Financed purchases: purchases paid with a third-party financing plan, such as Cherry, follow the financing provider’s refund requirements. If you paid with a financing plan and a service you paid for was cancelled or not provided, the refund is returned to the financing account within the time the provider requires (up to 10 business days for Cherry).
3. Contact Us
Legal entity: OLA RLT, LLC, DBA Revitalize Your Glow Medspa
Email: support@revitalizeyourglow.com
Phone: +1 (602) 930-0735
Glendale: 6630 W Cactus Rd, Unit B-107, Glendale, AZ 85304
Mesa – Brown Road: 4360 E Brown Rd, Ste A113, Mesa, AZ 85205
Mesa – Ellsworth: 2919 S Ellsworth Rd, Suite 139, Mesa, AZ 85212
Website: https://www.revitalizeyourglow.com
Thank you for choosing Revitalize Your Glow Medspa.
