Effective Date: October 31, 2026 · Last Updated: October 31, 2026
Welcome to Revitalize Your Glow Medspa, operated by OLA RLT, LLC (“Revitalize Your Glow,” “we,” “us,” or “our“). These Terms & Conditions (“Terms“) govern your use of our website (www.revitalizeyourglow.com), our services, and any related transactions, whether made online, by phone, or in person. By accessing our website or using our services, you agree to these Terms. If you do not agree, please discontinue use immediately.
1. Legal Agreement
By accessing or using Revitalize Your Glow Medspa’s services, you acknowledge that these Terms constitute a legal agreement between you and OLA RLT, LLC, DBA Revitalize Your Glow Medspa.
Contact Information
- Legal entity: OLA RLT, LLC
- Email: support@revitalizeyourglow.com
- Phone: +1 (602) 930-0735
- Glendale location: 6630 W Cactus Rd, Suite B-107, Glendale, AZ 85304
- Mesa – Brown Road location: 4360 E Brown Rd, Suite A113, Mesa, AZ 85205
- Mesa – Ellsworth location: 2919 S Ellsworth Rd, Suite 139, Mesa, AZ 85212
- Website: www.revitalizeyourglow.com
2. Eligibility
- You must be at least 18 years of age to use our services, or have the consent of a parent/legal guardian where permitted by law.
- By using our services, you represent that you have the legal capacity to enter into a binding agreement.
- If booking on behalf of another person, you confirm you have their informed consent.
3. Medical Intake & Provider Qualifications
- Certain services require a health intake form and, where applicable, a consultation with a licensed or credentialed provider before treatment.
- Services performed under medical supervision are overseen by Cynthea Vanden, NP, Medical Director — Arizona Nurse Practitioner License No. 252771, active through April 2030. Individual practitioner licenses and certifications are available upon request.
- You agree to disclose accurate health information during intake, including allergies, medications, pregnancy status, and relevant medical history, as inaccurate disclosures can affect treatment safety.
4. Accounts & Security
- You may be required to create an account to book or manage appointments.
- You are responsible for maintaining the confidentiality of your account credentials and for activity under your account.
- Notify us immediately at support@revitalizeyourglow.com if you suspect unauthorized account access.
5. Booking, Cancellation & No-Show Policy
Appointments
- Appointments can be booked online, by phone, or in person.
- A credit card may be required to secure your booking.
- Services over 2 hours, or multiple bookings, require a credit card hold. After online booking, we will follow up for authorization.
- Consultations are part of your scheduled time. Additional services may require rescheduling.
Cancellations & No-Shows
- Please give at least 24 hours’ notice to cancel or reschedule an appointment.
- Cancellations made within 24 hours, and no-shows, may incur a full service charge or a $50 fee, at the Spa’s discretion, charged to the card on file and paid before any rescheduling of services.
- No-shows and packages: if you do not show up for an appointment, that appointment is forfeited from any pre-purchased package.
- Gift certificates and packages: a forfeited appointment results in the full value being deducted from the gift certificate, or a single service being deducted from the package.
- Repeated no-shows: after four or more same-day cancellations or no-shows, future bookings will be cancelled and prepaid services forfeited without refunds.
- Promotional services and consultations: a $50 fee applies to reschedule promotional or consultation services cancelled within 12 hours of the appointment.
Late Arrivals
Please arrive 10 minutes before your appointment. If you are running late, please call us at +1 (602) 930-0735. We cannot guarantee full service time if you are late, and appointments delayed by more than 20 minutes may be cancelled.
6. Payments, Financing & Refunds
Payments
- Payment is due at or before the time of service, unless you are using an approved financing or payment plan (for example, Cherry).
- We accept major credit and debit cards and approved digital and financing payment methods.
- Prices are subject to change without notice; the price confirmed at booking or check-in applies to that appointment.
Pay-As-You-Go Clients
- Full payment commitment: by choosing Pay-As-You-Go, you agree to the total cost of services, even if paid in installments. Adjustments may be made at the Spa’s discretion.
- Deposits: a deposit is required for new services, payable before the appointment. All deposits are non-refundable.
- No-call, no-show: no-shows result in deposit forfeiture, with repeated incidents leading to service restrictions.
- Installment payments: payments must follow the agreed schedule. Delays may incur fees, and services may be postponed until the account is brought current.
Refund, Return & Store Credit Policy
This policy is the sole and exclusive basis on which a client may be due a refund from the Spa for any products or services purchased.
- All sales are final. The Spa does not issue refunds for products or services, including packages for future products and services. If you decide not to receive a purchased treatment, you are not entitled to a refund or chargeback, whether you paid by credit card or otherwise.
- Discontinuing a package or promotional purchase: if you wish to stop treatment during a purchased package or promotion, services you have already received are charged at our standard single-service price in effect on the date each service was performed. Package, bundle and promotional rates no longer apply to them. Any remaining balance is returned as credit to the Spa for future use. If the standard-price value of the services you received equals or exceeds what you paid, no balance remains. Appointments forfeited under Section 5 are deducted from the package.
- Products: within three (3) days of purchase, upon the Spa’s discretion and with the original sales receipt, products may be exchanged for an alternative product or service sold by the Spa, or credited toward a future purchase. Unopened products in original packaging with proof of purchase may be returned within 14 days (two weeks) of purchase for store credit. The 14-day window applies to products only, not to services or packages.
- Store credit may be used for services or products, if approved.
- Gift certificates are non-refundable and must be presented in person (unless using an e-certificate).
- Packages are non-refundable. Transfer to another individual is allowed at the Spa’s discretion and may incur an additional fee of up to $50.
- Chargebacks: starting a chargeback without contacting us first may revoke store credit and result in additional fees. Please contact us first.
- Financed purchases: purchases paid with a third-party financing plan, such as Cherry, follow the financing provider’s refund requirements. If you paid with a financing plan and a service you paid for was cancelled or not provided, the refund is returned to the financing account within the time the provider requires (up to 10 business days for Cherry).
7. Service Availability & Modifications
- We reserve the right to modify, discontinue, or limit services, equipment, or providers at our discretion, and will notify you of any change affecting a scheduled appointment.
- We do not guarantee uninterrupted access to our website or online booking system.
8. Medical Disclaimer
- Our services are not a substitute for professional medical diagnosis, advice, or treatment.
- You should consult your physician before receiving treatment if you have a relevant medical condition, are pregnant or nursing, or are taking medications that may interact with treatment.
- Please notify your provider of any autoimmune conditions or health changes. This information should be included in your consent form and updated as necessary for safety.
- Individual results vary based on individual health and lifestyle. We do not guarantee specific cosmetic or therapeutic outcomes.
9. Liability & Indemnification
- To the fullest extent permitted by law, Revitalize Your Glow Medspa is not liable for injuries, allergic reactions, or adverse effects arising from services or products, except where caused by our negligence, gross negligence, or willful misconduct, or where such liability cannot be waived under Arizona law.
- You agree to indemnify and hold harmless OLA RLT, LLC, its owners, employees, and affiliates from third-party claims arising from your misuse of our services or violation of these Terms.
10. Binding Arbitration Agreement
- Disputes arising from these Terms or our services will be resolved through binding arbitration rather than in court, administered under the rules of the American Arbitration Association (AAA).
- By agreeing, you waive your right to a jury trial or to participate in a class action, to the extent permitted by law.
Opt-out: you may opt out of this arbitration clause by notifying us in writing at support@revitalizeyourglow.com within 30 days of your first acceptance of these Terms.
11. Privacy & Data Collection
Your use of our services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal and health information.
12. Intellectual Property
All content, branding, photography, and materials on our website are protected by copyright and trademark law. You may not reproduce, distribute, or otherwise use our content without our prior written consent.
13. Treatment Room Etiquette
- Children and minors: for their safety and the focus of our treatments, children may not be brought to any appointments.
- Safety and discretion: we reserve the right to refuse service if a provider feels unsafe or mistreated, or if the service is inappropriate based on consultation or health conditions.
14. Governing Law
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.
15. Termination of Services
We reserve the right to refuse service or terminate a client relationship at our discretion, including for violation of these Terms, fraudulent activity, or abusive behavior toward staff or other clients.
16. Updates to These Terms
All policies are subject to amendments and updates. We may update these Terms periodically. Changes take effect upon posting, with the Effective Date above updated accordingly. Continued use of our services after a change constitutes acceptance of the revised Terms.
17. Contact Us
Legal entity: OLA RLT, LLC, DBA Revitalize Your Glow Medspa
Email: support@revitalizeyourglow.com
Phone: +1 (602) 930-0735
Glendale: 6630 W Cactus Rd, Suite B-107, Glendale, AZ 85304
Mesa – Brown Road: 4360 E Brown Rd, Suite A113, Mesa, AZ 85205
Mesa – Ellsworth: 2919 S Ellsworth Rd, Suite 139, Mesa, AZ 85212
Website: https://www.revitalizeyourglow.com
Thank you for choosing Revitalize Your Glow Medspa.
